Privacy Policy

1. Introduction

Elite Rentals Canada ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website myagkaya-rediska.com or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or make a reservation
• Subscribe to our newsletter
• Contact us through our website or customer service
• Participate in surveys or promotional activities
• Apply for employment

Types of Personal Information

• Name and contact information (email, phone, address)
• Driver's license information
• Payment and billing information
• Vehicle preferences and rental history
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website information
• Device information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing your vehicle reservations
• Providing customer service and support
• Sending you important updates about your reservations
• Processing payments and managing billing
• Improving our services and website functionality
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• Insurance companies
• Vehicle maintenance providers
• Customer service platforms
• Marketing and analytics services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure the safety of our customers and employees
• Investigate potential violations of our terms

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing systems
• Regular data backups and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain:

• Account information for the duration of your account plus 7 years
• Rental transaction records for 7 years for tax and legal purposes
• Marketing consent records until you withdraw consent
• Website analytics data for up to 3 years

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your information for marketing purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: